X Kitchens is committed to protecting your personal information. This policy explains what we collect, why we collect it, and how we keep it safe — in plain language.
Who We Are
X Kitchens (operating as X Kitchens Cabinets & Countertops) is a kitchen and stone countertop design, fabrication, and installation company based in Newmarket, Ontario, Canada.
Business address: 1111 Gorham St, Unit 1, Newmarket ON L3Y 8X8
Email: info@xkitchens.ca
Phone: +1 905 235 5333
Website: xkitchens.ca
Information We Collect
Information you provide directly
When you fill out our contact or quote request form, we collect:
- Full name
- Email address
- Phone number
- Project details and messages you include
- Files you upload (floor plans, reference photos)
- Your material and service preferences
Information collected automatically
When you visit our website, standard web server logs may record:
- Your IP address and browser type
- Pages visited and time spent on site
- Referring website or search terms
We do not use tracking cookies beyond what is necessary for basic website functionality.
How We Use Your Information
We use the information you provide solely to:
- Respond to your quote request or inquiry
- Prepare project estimates and design consultations
- Send updates about your project
- Send design tips or promotions if you opted in — you can unsubscribe at any time
We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
Marketing & Subscriptions
If you checked the "Subscribe for Free Design Quote" box on our contact form, we may send you occasional design tips, promotional offers, or new collection announcements from X Kitchens.
You can unsubscribe at any time by:
- Clicking the unsubscribe link in any email we send
- Emailing us at info@xkitchens.ca with "Unsubscribe" in the subject line
Data Storage & Security
Your information is stored on our web hosting servers located in Canada. We take reasonable technical measures to protect your data from unauthorized access, including:
- HTTPS encryption on all web pages
- Access-restricted directories for subscriber data
- Uploaded files stored with non-guessable filenames
No method of transmission over the internet is 100% secure. We encourage you to contact us by phone for highly sensitive information.
Retention
We retain your contact information for as long as necessary to complete your project and for a reasonable period afterward in case of follow-up questions or warranty matters. Subscriber list data is retained until you unsubscribe.
You may request deletion of your data at any time by contacting us.
Your Rights (PIPEDA)
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Know what personal information we hold about you
- Request a copy of your personal information
- Correct inaccurate information
- Withdraw consent and request deletion of your data
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, contact us at info@xkitchens.ca.
Third-Party Links
Our website contains links to third-party websites (such as Google Maps, cabinet manufacturers, and stone suppliers). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before submitting any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of our website after changes are posted constitutes acceptance of those changes.
Questions about this policy?
We're happy to answer any questions about how we handle your information. Reach out by email or phone — we respond within one business day.